We carefully inspect every unit before it leaves our facility. Freight damage is rare, but it can happen—so please check your delivery closely before signing.
What to Do at Delivery:
- Unbox and inspect your unit before signing the BOL/delivery paperwork.
Once you sign, you're accepting the shipment as-is and may be responsible for return, repair, or replacement costs if damage is found later.
- Look for visible damage:
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- Broken pallet (could mean the unit was dropped)
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- Holes, tears, or crushed areas on the box
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- Dents or damage to the unit itself
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- Open the unit to look for interior damage
- If you see damage, take pictures and write it on the delivery paperwork (BOL) and REFUSE the damaged item. FedEx will return it to us.
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- Please send the pictures to your sales representative and/or Michael@k2sci.com.
- Unsure what to do? Call your sales rep during delivery or our shipping department at (800) 218-7613, option 4.
After Delivery:
- Found damage later? If no damage was noted on the BOL we cannot guarantee a replacement at no cost.
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- Take photos of the damage and packaging and send them to your sales rep and/or Michael@k2sci.com.
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- We’ll respond within 24 business hours.
What if the driver won’t wait for inspection?
- Call your sales rep or our shipping department at (800) 218-7613, option 4 so we can speak with the driver during delivery.
- If they still won’t wait, write “driver refused to wait for inspection” on the BOL and ask the driver to initial it. Then inspect the unit and send your sales rep and/or Michael@k2sci.com photos if you find any damage.
What if my unit looks okay but is not functioning correctly once plugged in?
Contact us right away!
- Call or email your sales rep
- Chat with us at www.k2sci.com
- Call us at (800) 218-7613, option 2
- Or submit a service ticket online