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K2 Scientific’s Freight Damage Policy

You must note any damage to your unit on the BOL at the time of delivery.

Inspect Your Delivery

Please refer to K2 Scientific’s Receipt of Goods Policy to ensure your shipping protection is not voided.  All deliveries require a dated signature by the delivery driver and your company’s receiving representative on the Bill of Lading (BOL). 

You must note any damage to the unit and/or packaging at the time of delivery and refuse the shipment. A signed, clean bill of lading removes any ability for K2 Scientific to hold the shipping partner responsible for the damage that occurs in transit and therefore voids your shipment protection and possibly the warranty replacement. 

Ensure Your Unit Fits Before It Ships 

Please ensure you have measured your doorways and space before placing your order to ensure it's a good fit and hassle-free delivery. If a unit ships and will not fit through your doors upright, the customer will be responsible for any shipping charges or special services required to complete a delivery or pick-up. If a unit must be laid down to be delivered, please notify K2 Scientific for special instructions. The unit must rest upright in the final location for at least 24 hours, allowing the refrigerant to settle back to proper positioning before the start-up.