What personal information do we collect from the people that visit our blog, website, or app?
When you order or register on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information, Company Name, or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order, fill out a form, Use Live Chat, or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To personalize your experience and allow us to deliver the type of content and product offerings you are most interested in.
- To allow us to better service you in responding to your customer service requests.
- To follow up with them after correspondence (live chat, email, or phone inquiries)
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks. It is only accessible by a limited number of persons with special access rights to such systems and must keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use ‘cookies’?
- Please help me remember and process the items in the shopping cart.
- Understand and save users’ preferences for future visits.
- Compile aggregate data about site traffic and interactions to offer better site experiences and tools in the future.
We may also use trusted third-party services that track this information on our behalf.
You can have your computer warn you each time a cookie is being sent, or you can turn off all cookies. You do this through your browser settings. Since the browser is a little different, look at your browser’s Help Menu to learn how to modify your cookies.
If users disable cookies in their browsers:
If you turn cookies off, some of the features that make your site experience more efficient may not function properly. Some of the features that make your site experience more efficient may need to be fixed.
We do not sell, trade, or otherwise transfer your Personally Identifiable Information to outside parties.
We do not include or offer third-party products or services on our website. Google
Google’s Advertising Principles can sum up Google’s advertising requirements. They are put in place to provide a positive experience for users.
We use Google AdSense Advertising on our website.
We have implemented the following:
- Remarketing with Google AdSense
- Google Display Network Impression Reporting
- Demographics and Interests Reporting
- DoubleClick Platform Integration
We, along with third-party vendors such as Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad services functions as they relate to our website.
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add-on.
California Online Privacy Protection Act
According to CalOPPA, we agree to the following:
- Users can visit our site anonymously.
Can change your personal information:
- By logging in to your account
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It’s also important to note that we allow third-party behavioral tracking.
COPPA (Children Online Privacy Protection Act)
When it comes to collecting personal information from children under the age of 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, and the United States consumer protection agency, enforce the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under the age of 13 years old.
Do we let third parties, including ad networks or plug-ins, collect PII from children under 13?
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States. The concepts they include have played a significant role in developing data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
To be in line with Fair Information Practices, we will take the following responsive action should a data breach occur:
We will notify you via email
- Within 7 business days
We will notify the users via in-site notification
- Within 7 business days
We also agree to the Individual Redress Principle, which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires that individuals have enforceable rights against data users and have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address to:
- Process orders and send information and updates pertaining to orders.
- Send you additional information related to your product and/or service
To be in accordance with CANSPAM, we agree to the following:
- Please don't use false or misleading subjects or email addresses.
- Identify the message as an advertisement in some reasonable way.
- Include the physical address of our business or site headquarters.
- Monitor third-party email marketing services for compliance if one is used.
- Honor opt-out/unsubscribe requests quickly.
- Allow users to unsubscribe using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at
- Please follow the instructions at the bottom of each email, and we will quickly remove you from ALL correspondence.
401 Hawthorne Lane
Charlotte, North Carolina
28204 United States
1 (800) 218-7613